THURSDAY, 20 AUGUST 2026

Opinion · Retail

DMart does not need to be fast. It needs the 10-minute aisle to stay expensive.

The most successful retailer in the country is watching q-commerce steal the top-up shop. Its counter is still price, not minutes.

Meera Iyer, Retail correspondent·13 August 2026·7 min read

Interior of a neighbourhood kirana shop
Interior of a neighbourhood kirana shop

Avenue Supermarts does not run a 10-minute promise. It runs a price architecture so tight that a dark store with a rider looks, on a full basket, slightly unserious. That used to be enough. It is now only enough for the planned shop.

DMart's customer was never buying convenience. She was buying the right to ignore MRP. The weekly trolley is still that customer. The 8pm coriander-and-milk run is not, and that run is the one q-commerce colonised with almost no resistance from organised retail.

The company can live without the top-up shop. What it cannot live with is a generation that never learns the trolley. If Blinkit becomes "how you buy FMCG" for urban renters, DMart becomes a suburban warehouse you visit when you have a car and a Saturday. That is still a very good business. It is a slower one.

Reliance Retail has more ways to answer: JioMart, stores, a conglomerate's balance sheet, and a willingness to be in every format at once. DMart has one format and a religion about cost. Religions do not A/B test well.

Speed is a trap for a cost retailer. Assortment depth is not.

The correct DMart move is not a dark-store cosplay. It is defending the basket: private label, the SKUs q-commerce is bad at (50-packs, bulky, ugly), and a membership or app that captures the planned shop before the 10-minute apps teach substitution. Speed is a trap for a cost retailer. Assortment depth is not.

Kiranas are in a stranger place. They have the 10-minute geography already. They do not have the app, the ads, or the working capital. Every "digitise the kirana" year ends the same way: a few lakh stores on a dashboard, and the order still going to a dark store because the dark store had the SKU.

DMart should not panic. It should get older, cheaper, and more private-label. Panic is a q-commerce emotion.

Kirana, DMart, Reliance, and whatever a ten-minute promise does to a shop floor.

Filed under Retail

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